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BPO Services

Telephone Answering Services:

Most of the callers hang up hearing a voice mail. And 90 % of such callers are potential customers, either new customer who can increase business revenue or existing customers who are the backbone of a successful business. So why to lose customers and thereby business? We provide outstanding 24x7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction. Don't miss any calls hereafter! Contact us for a complete and cost effective phone answering service.

Customer Services:

For any business converting a user into a customer is important but transforming a customer into repeat customer is more important for profitability. Caring for customers, attending their concerns and resolving them effectively and on time are vital for your business. We offer such professional, polite and affable customer service to any business across the Globe. We make use of powerful call scripting system and handle the customer queries easily and effectively. We offer Customer Service via multiple channels: Email, Chat, Phone

Help Desk & Technical Support Services

You can get customers by special offers and promotions.

But keeping your customers coming back and keeping them happy with our product are more important and challenge task for any business. important and challenge task for any business. In the world of tough competitions, you can win your competitor with our outstanding help desk service that makes customer retention possible and also help your business to stand alone in the crowd. It also increases the company's revenue through cross selling and up selling of products or services.

We offer supreme Technical Support services that resolve user's technical queries related to your products. With tech experts, we gain the customers trust, resolve their queries and keep them longer to make your business profitable. We offer Customer Service via multiple channels: Email, Chat, Phone.

Enquiry Handling Services

The way any organization handles the enquiries, gathers information related to a particular customer and his needs/queries, how all these data are stored/logged and the status of the enquiry are important to meet the customers attitude and concerns. We identify your customer's needs from the first contact with us with our successful enquiry handling service. Usually the emails will get deleted or lost in the ocean of mails received daily, but with our Enquiry Handling service, you can have your customer's any data whenever you want. We guarantee the on-going successful relationship with your customers by properly identifying and resolving their queries on-time by our personalized Enquiry Handling service. We provide excellent enquiry handling services with our experienced team of customer service experts at affordable rates.

Order Taking Services

In any organization across industries, taking orders is an important task at some level of the business process. Order taking is a process of recording orders accurately, securing the recorded data and delivering the same.

The buyers prefer to place orders by talking to a live person on phone rather to talk to an automated call. Outsource your order taking services to us and we support your business to run smoothly with our service. If you are selling a single product or catalogue of products, then you need dedicated order takers to serve the queries. Reduce infrastructure costs by outsourcing order taking services to us.

We have trained and experienced order takers who can handle your order taking service in a professional manner and you can obviously see how our order taking service improve the way your business taking orders and serves them.

How Can IT ASPECTS Help You?

  • IT ASPECTSISD will partner with you to manage your IT operations more effectively, with the highest return on investment.
  • Customers leverage our Enterprise of the Future (EOF) framework which helps establish, adopt and manage the complex and hybrid IT landscape of today’s enterprises, combining aspects of people, process and technology to deliver an enterprise of the future that is geared to overcome challenges across the following segments:
    • Next-generation data centers
    • Business productivity services
    • Service management and aggregation (cross functional services)
    • Identity and access management
    • Integrated application development, release and operations
  • Migrate you from a current straight jacketed IT outsourcing engagement to a fresh new experience of the Collaborative Sourced (Co-Sourced) model of engagement.